Question
I felt bad while staying abroad. Where should I turn for medical care?
Answer
The insurance policy you bought for the period of your stay abroad has a toll-free number of your service company. Dial it to obtain skilled and adequate medical assistance.
Failed to find the answer to your question? Ask a specialist via e-mail info@ap-companies.ru or emergency form.
Some rules of communication in case of an insurance event: Please, read your policy attentively. The survey shows that 80% of claims occur because policy terms are never read by the policyholder upon its signing, while the people responsible for the trip arrangement are not aware of what should be brought to the policyholder’s attention. Always consult your assistance company. In case of an insurance event, please, try to inform us as soon as possible. Please be aware that the option suggested by an assistance coordinator is the most reliable concerning quality and promptness of assistance. It is better to spend 2 extra minutes on the talk with the coordinator than face problems you were never warned about.
Please be aware: if you do not follow any coordinator’s guidelines, the underwriter may be released from any responsibility for the insurance event.