Claims TAT
80% within 10 days and 95% within 30 days
80%
Claims Accuracy
minimum of 92.5%
92.5%
Calls
abandonment rate of less than 4%
4%
Calls
80% of calls answered within 30 seconds
80%
ID Cards
100 % of ID Cards issued within 2 days
100%
E-mails
99,9 % of emails responded within 24 hours
99.99%
Eligibility
100% of information loaded within 2 days
100%
Facts and Figures
5
Independent call centers
24
Languages spoken in-house
53.000
In-network medical providers
47
Own medical units
Average numbers:
4 000
calls we receive in our call centers per day
600 000
claims per year
200 000
cases per year
