- Balkan States
- CIS Countries
- North America
- South America
Question: Are phone calls with an assistance coordinator refundable?
Answer: It mainly depends on the terms of your policy, but the first call is usually refunded by your underwriter. Besides, there are toll-free telephone lines in some countries which you can utilize to communicate with your assistance company. These numbers must be also included in your insurance policy.
EXPERT IN MEDICAL CARE WORLDWIDE
AP Companies is an independent TPA, assistance and cost Containment Company with over 18 years of experience in providing planned and emergency medical care to expats, business travelers, tourists, professionals.
With an outstanding reputation of best service levels we satisfy needs of the most demanding and sophisticated Clients. The biggest world-know insurance, assistance and corporate clients are serviced by AP Companies specialists every day on a 24/7/365 basis.
AP Companies provides a wide range of services:
- Full TPA services (Third Party Administrator)
- Claims handling/processing
- Case management
- Cost containment
- Fraud investigation
- Second medical opinion
- Employee benefits
- Ground/air ambulance transportation
- Medical and non-medical escort services
- Emergency medical assistance
- Access to the preferred provider medical network
- Access to discounts and special rates within AP medical provider network
- Check up programs for professional
Why AP Companies?
Along with a wide range of services, AP Companies offers a highest level of customization for each Client achieved through:
- Highly trained call center specialists
- 24/7 customized phone lines in over 24 languages including: French, German, Italian, Russian, Spanish, Polish, Ukrainian, Turkish, Portuguese, Romanian, Croatian, Ukrainian etc.
- Carefully selected medical provider network capable to satisfy needs of the most demanding group of members
- Extensive direct worldwide medical network of more than 33 000 providers
- Unique software developed in-house, highly customized to satisfy every need of the Client and aimed at very efficient and professional case and claims management